Purchase Policies & Practices
Payment for on-line orders may be made by American Express, Discover, MasterCard, or Visa credit or debit cards. Credit card charges will not be incurred until the shipment of the product. You will see the charge for your order on your credit card statement with our company name, My Brands Inc.
Payment may be made by money order or check by calling our Customer Service Department to place your order. Please call our toll-free number at 1-888-281-6400 or at 585-273-8480 for local calls. Orders paid by check will not be shipped until the funds have been verified.
In Stock Products & Back Order Products
If the product(s) that you are ordering are listed as “in stock”, the inventory for your order will be reserved at checkout and an authorization will be held on your credit or debit card. If you are ordering “special order” product(s) we will make every effort to obtain inventory to fill your order within six weeks. A better estimate of delivery of “special order” items can be obtained at any time by emailing ([email protected]) or calling our Customer Service Department at our toll free number 1-888-281-6400 or by checking order status online or . If all of the items in your cart are not in stock, your order will not be billed or shipped until all items become available. We do this to save you on shipping and handling costs. If you should need a partial shipment, please call our toll free number and we’ll be happy to make the necessary arrangements to ship the available items. Please note that this may cause you to incur additional shipping costs. Credit or debit card authorizations for “short wait” or “special order” items will be obtained from your bank at the time inventory becomes available for your order.
Debit & Credit Card Authorization
At the time that inventory is available for your order My Brands will electronically obtain authorization from your credit card or debit card that is equal to the total sum of your order. This is to ensure that the card is active and there are sufficient funds to cover your purchase. Once authorization is received, the actual charge will appear on your account on the day your order is shipped.
If Your Card Declines
If you receive notification from us that your card authorization is declined, please do not reenter your order but call Customer Care at 888-281-6400. For your protection you will not be able to go back and change your credit card information on your initial order.
Returned Check Policy
If paying by check, My Brands will not ship product until the check has cleared. Returned checks due to non-sufficient funds will incur a $35 returned check fee which the customer will have to pay in addition to the original fees by credit card, money order or cashier’s check. If payment is not made within one week the debt will be turned over to a collection agency.
Disputed Credit Card Policy
If paying by credit card and consumer disputes claim for no fault of My Brands Inc., My Brands Inc. will add a $20 chargeback fee when reprocessing the credit card. The fee that is incurred by My Brands by the processing bank.
Your web order for delivery to the 48 contiguous US states will be sent by UPS Ground Delivery or USPS. UPS cannot deliver to USPS Post Office Boxes except in Hawaii and Alaska, so please provide a street address.
Shipping charges are calculated based on the weight of your order and the delivery zip code.
My Brands reserves the right to charge consumers for any address changes or corrections.
Product Availability / Special Order Items
My Brands is able to bring you a full line of products from the manufacturers with which we work. My Brands stocks in our warehouse only the fastest selling items. We strive to ship these stocked items within two business days after you place your order. Delivery time is approximately five to eight business days after shipment.
In order to supply you with the freshest products possible, some of our product offering is available by “special order” only. This means that we get the product from the manufacturer only after you place your order. Delivery for these “special order” items may take approximately four to six weeks for delivery, but depending on our order cycle may take longer. You will not be charged for the product until it ships from our warehouse.
For more accurate information on products, delivery dates or availability please contact My Brands by e-mail at [email protected] or by telephone on our toll free number 1-888-281-6400.
Grocery and Health & Beauty Products
My Brands will compensate our consumers for any grocery or health & beauty item that is damaged or defective. At the discretion of My Brands, we will send a no-cost replacement shipment by regular ground transportation or will credit the purchase price of the damaged or defective product plus a portion of the shipping cost by the same method as the original payment. The consumer must call our Customer Service department within five business days of delivery to make a claim for damaged or defective items. Damaged or defective items should not be physically returned to My Brands unless the company requests it.
For your safety and others, unless Grocery and Health & Beauty products are defective they not returnable to us.
My Brands may accept returns of unopened packages of non-grocery, non-health & beauty items. Please call us at 888-281-6400 before shipping your return package. The return items must arrive at My Brands within 45 days of the invoice date. Items must be in original, unopened packaging in resalable condition. After the returned items are received and processed by our Returns Center, the consumer will be credited for the cost of the product and sales tax (if applicable) by the same method as the original payment. Shipping charges are generally not refundable.
Some of My Brands’ products are ordered just for you. Once you have placed an order for a “special order” item it is possible to cancel that order without penalty only if we can cancel it with our supplier. Once we have placed the order with our supplier on your behalf, if we are unable to cancel delivery of your “special order” item with our supplier, you may incur a restocking charge of 50% of the total value of the product selling price. If the item has already been shipped to you and you would like to return a “special order” item, you must call us prior to returning the item(s). You will be responsible for the cost of the return as well as the 50% restocking charge. The return items must arrive at My Brands within 45 days of the invoice date. Items must be in original, unopened packaging in resalable condition. After the returned items are received and processed by our Returns Center, the consumer will be credited for the cost of the product and sales tax (if applicable) by the same method as the original payment. Shipping charges are generally not refundable.
Appropriate sales tax will be charged on taxable items and shipping & handling charges when these products are shipped to an address in the state of New York.
Note: Manufacturer's warrantee applies. No additional warranties are implied or extended.
Orders may be cancelled within twelve hours of placement with no penalties. You may not cancel your order on-line or by e-mail, please call our Customer Service office toll-free at 1-888-281-6400, Monday through Friday 9:00 am to 8:00pm EST. There will be no fee to cancel an order that has not yet been processed by our Customer Service department.